Understanding when you may be eligible for a refund on your VitaVault purchase.
Due to the nature of digital products, refunds are generally not available for downloaded items.
However, we understand that unforeseen circumstances may arise. You may be eligible for a refund in limited cases, such as:
- Defective Products: If the digital product is found to be defective, significantly different from the description, or does not function as described.
- Technical Issues: If you encounter persistent technical issues that prevent you from accessing or using the product despite our best efforts to assist you.
- Accidental Purchases: In rare cases, we may consider refunds for accidental purchases if reported within a short timeframe and no downloads have been made.
Important Considerations:
- Refund eligibility is determined on a case-by-case basis.
- Providing clear and concise documentation is crucial for your refund request to be considered.
- Refunds are not guaranteed in all cases.
For further information, please refer to our full Terms & Conditions.