Privacy Policy

This Privacy Policy explains how VitaVault (“we,” “us,” or “our”) collects, uses, and discloses information about you when you use our website and services (collectively, the “Services”).

1. Information We Collect

We may collect the following information from you:

• Personal Information:

  • Contact Information: Name, email address, phone number, shipping address, billing address.
  • Account Information: Username, password, and other account-related information.
  • Order Information: Order history, purchase history, and transaction details.
  • Payment Information: Credit card information (processed securely by our payment processors), billing address, and other payment-related information.
  • Communication Information: Correspondence with us, including emails, chat logs, and phone calls.

• Technical Information:

  • Device Information: Information about your device, such as your IP address, browser type, operating system, and device identifiers.
  • Usage Information: Information about your use of the Services, such as browsing history, search history, and interaction with website features.

• Other Information:

  • Social Media Information: If you choose to connect your social media accounts to our Services, we may collect information from those accounts, such as your profile information and social media interactions.
  • Other Information: Any other information you choose to provide to us, such as in surveys or through customer support inquiries.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve the Services: To provide, maintain, and improve the Services, including processing your orders, fulfilling your requests, and communicating with you about your account.
• To process payments: To process and fulfill your orders, including processing payments and issuing refunds.
• To communicate with you: To send you emails, notifications, and other communications, such as order confirmations, shipping updates, and customer service messages.
• To personalize your experience: To personalize your experience on the Services, such as by recommending products or services that may be of interest to you.
• To conduct marketing activities: To send you marketing communications, such as newsletters, promotional offers, and advertisements. You can opt-out of receiving marketing communications at any time.
• To analyze and improve our Services: To analyze and improve the Services, such as by tracking website usage and identifying areas for improvement.
• To comply with legal obligations: To comply with applicable laws and regulations, such as responding to legal requests and preventing fraud.

3. How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in providing the Services, such as payment processors, shipping carriers, and marketing platforms.
• Business Partners: We may share your information with our business partners for marketing and promotional purposes.
• Legal and Safety: We may disclose your information to law enforcement or other authorities if we believe it is necessary to comply with a legal obligation, to protect and defend our rights or property, to prevent fraud, or to protect the safety of our users or others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Similar Technologies

We may use cookies and similar technologies, such as web beacons and pixels, to collect information about your use of the Services. This information may include your IP address, browser type, operating system, and browsing behavior. You can control cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of the Services.

5. Data Security

We take reasonable measures to protect the security of your information. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us or store on our systems.

6. Your Rights

You may have certain rights regarding your personal information, such as the right to:

• Access: Access your personal information.
• Correction: Correct any inaccuracies in your personal information.
• Erasure: Request the deletion of your personal information.
• Restriction: Restrict the processing of your personal information.
• Data Portability: Receive your personal information in a portable format.
• Object: Object to the processing of your personal information.

You can exercise these rights by contacting us using the contact information provided below.

7. Children’s Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Services.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@vitavault.online.

This Privacy Policy is for informational purposes only and does not constitute legal advice.