Understanding Returns for Digital Products
Due to the nature of digital products, our return policy for downloadable items may differ from traditional return policies.
General Policy:
- No Refunds for Digital Downloads: Once a digital product has been downloaded, it cannot be returned or refunded.
- Exceptions: We may consider refund requests in limited circumstances, such as:
- Defective products: If the digital product is found to be defective or does not function as described.
- Technical issues: If you encounter technical difficulties preventing you from accessing or using the product.
To request a refund:
- Contact our Support Team: Submit a support ticket through our website or contact us via email at [your support email address].
- Provide Order Details: Include your order number and a detailed explanation of the reason for your refund request.
- Provide Supporting Documentation: If applicable, please provide any relevant documentation or screenshots to support your claim.
Important Notes:
- Refund decisions are made on a case-by-case basis.
- Refunds may be issued in the form of store credit or a refund to the original payment method.
- This Return Policy is subject to change without prior notice.
For further information, please refer to our full Terms & Conditions.