Encountering problems downloading your VitaVault purchases?
Here are some common troubleshooting steps you can try:
1. Check Your Internet Connection:
- Ensure you have a stable internet connection. A weak or intermittent connection can interrupt downloads.
- Try a different network: If possible, try downloading your files using a different Wi-Fi network or your mobile data connection.
2. Clear Your Browser Cache and Cookies:
- Clearing your browser’s cache and cookies can sometimes resolve download issues.
- Refer to your browser’s help documentation for instructions on how to clear your cache and cookies.
3. Try a Different Browser:
- If you’re experiencing issues with one browser, try downloading the files using a different browser (e.g., Chrome, Firefox, Safari).
4. Disable Ad Blockers:
- Some ad blockers may interfere with download processes. Temporarily disable your ad blocker and try downloading again.
5. Check Your Downloads Folder:
- Make sure you are downloading the files to the correct location on your computer.
- Check your downloads folder for any incomplete or partially downloaded files.
If you’ve tried these troubleshooting steps and are still experiencing issues, please:
- Contact our Support Team: Submit a support ticket through our website or contact us via email at [your support email address].
- Provide the following information:
- Order number
- Name of the product(s) you are trying to download
- Detailed description of the issue you are encountering
Our support team will assist you in resolving the download issue as quickly as possible.
