MONEY BACK GUARANTEE POLICY

1. Introduction

At VitaVault, we take pride in offering high-quality digital downloadables that provide value to our customers. Due to the nature of digital products—where access is granted instantly upon purchase—all sales on VitaVault are final.

However, in rare cases where a product is defective or not as described, we offer a strictly limited refund policy as outlined below.

By making a purchase on VitaVault, you acknowledge and agree to this policy in its entirety.

2. General Policy – No Refunds, No Returns

As a standard rule:

✅ All purchases are final and non-refundable.
✅ No returns, exchanges, or cancellations after purchase.
✅ No refunds for change of mind, accidental purchases, or user errors.

Due to the immediate accessibility of digital products, refunds will only be granted under exceptional circumstances as outlined in Section 3.

3. Limited Refund Eligibility

A refund request will be considered only if one of the following conditions is met:

A. Corrupt or Unusable Files

If the downloaded file is corrupt, damaged, or does not function as intended, and we are unable to provide a working replacement, a refund may be issued.

B. Product Not as Described

If the product significantly differs from the description or promotional materials, we will investigate the discrepancy. Minor variations do not qualify for a refund.

C. Duplicate Purchases

If you accidentally purchase the same product more than once under the same account, we will issue a refund for the duplicate transaction only if the duplicate file has not been accessed or downloaded.

D. Non-Delivery of Product

If you do not receive the product after payment due to a technical error on our end (such as an issue with download links), and we are unable to resolve it, a refund will be granted.

⛔ Scenarios that DO NOT qualify for a refund:

• Change of mind or buyer’s remorse.
• Purchasing the wrong product by mistake.
• Not reading the product description properly before buying.
• Finding a similar product elsewhere at a lower price.
• No longer needing or using the product after purchasing.
• Failing to download the product before the download link expires.

4. How to Request a Refund (For Eligible Cases Only)

If you meet the criteria in Section 3, follow these steps:

1. Submit a Refund Request: Email contact@vitavault.online with the subject line: “Refund Request – Order #[Your Order Number]”.
2. Provide Full Details: Your request must include:
   • Order Number
   • Email Address used for the purchase
   • Description of the issue (why you’re requesting a refund)
   • Screenshots or proof of the issue (for product defects)
3. Review & Investigation: Our support team will investigate your request within 5 business days.
4. Decision Notification: If approved, refunds will be processed within 5-10 business days via the original payment method.

🚨 WARNING: Fraudulent refund requests may result in a permanent ban from VitaVault and possible legal action.

5. Refund Appeal Process

If your refund request is denied and you believe the decision was unfair, you may appeal by following these steps:

1. Reply to the refund denial email with additional evidence supporting your claim.
2. Request a second review, stating why you believe the denial was incorrect.
3. Our senior dispute team will re-evaluate your request within 5 additional business days.

Final Decisions:

• If your appeal is approved, your refund will be processed as per Section 4.
• If your appeal is denied again, the decision is final, and no further appeals will be accepted.

6. Dispute Resolution Clause

By purchasing from VitaVault, you agree to resolve any disputes under the following conditions:

A. Internal Resolution First

Before initiating any external dispute (e.g., PayPal disputes, chargebacks), you must first contact VitaVault’s support team at contact@vitavault.online and allow us to investigate and resolve the issue.

B. Chargeback & Fraud Prevention Policy

Initiating a chargeback without first contacting us violates our Terms of Service. Any fraudulent chargeback attempts will result in a permanent ban from VitaVault and may be reported to fraud prevention agencies.

C. Governing Law & Jurisdiction

This agreement is governed by the laws of USA/Wyoming. Any disputes will be resolved in the courts of USA/Wyoming, and both parties waive the right to a trial by jury.

7. Preventing Issues – Read Before Buying

To avoid refund disputes, please:

✅ Read the product description carefully before purchasing.
✅ Check software/hardware requirements before buying tech-related downloads.
✅ Contact our support team with any pre-sale questions.
✅ Download and back up your purchases immediately after buying.

8. Legal Disclaimer

• By purchasing a digital product from VitaVault, you confirm that you have read, understood, and agreed to this Money Back Guarantee policy.
• VitaVault reserves the right to modify, update, or change this policy at any time without prior notice.
• If you do not agree with this policy, do not proceed with a purchase.

For questions, contact our support team at contact@vitavault.online.

Final Note

At VitaVault, we value our customers and strive to provide the best digital content. While our refund policy is strict, it is also fair—ensuring that legitimate refund cases are honored while preventing abuse.

Thank you for choosing VitaVault—your trusted marketplace for premium digital products.